Events

Event Terms & Conditions

What we agree to when you book the cart — how a date is held, what happens if plans change, and what we need from the venue.

Booking & Payment

A 25% non-refundable deposit is required to secure your event date. Your event is not officially booked or confirmed until the deposit has been received.
The remaining balance is due 7 days prior to the event date. If the remaining balance is not received by the due date, your event may be subject to cancellation.

If you cancel your event, the 25% booking deposit is non-refundable.
We are happy to reschedule your event if your requested new date is available. Any changes to the event date, guest count, menu, or services may result in an updated total.
If we must cancel due to an extreme or unforeseen circumstance, you may choose between a full refund or rescheduling your event for an available date.

For outdoor events, we reserve the right to cancel or modify services if extreme weather creates unsafe conditions. Depending on the circumstances, we may reschedule the event, move it indoors if a suitable location is available, or provide a full refund.
The safety of our team, clients, and guests will always be our priority.

Changes to your guest count, menu, location, or services should be requested at least 7 days before the event, whenever possible.
Changes may result in an updated event total or additional fees. If your guest count increases after your balance has been paid, the additional amount will be due before or on the event date.
Events have a 50-guest minimum.

We require at least 1 hour of access to the event space before the scheduled start time for setup.
The client is responsible for providing a suitable and accessible location for our cart and/or trailer, including a sufficient power source when required.
For locations involving multiple floors, an elevator is required. We strongly prefer locations without stairs. Additional location requirements or fees may apply depending on distance, accessibility, and setup needs.

We are not responsible for delays, cancellations, or changes caused by circumstances outside of our reasonable control, including severe weather, power outages, venue issues, road closures, or other unforeseen circumstances.
We will always do our best to communicate promptly and work with you on the best available solution.

We may take photos and videos of our setup, products, and events for use on our social media, website, and promotional materials.
If you do not want photos or videos of you or your guests used, please let us know before your event. We will respect your request.

By booking, the client agrees to provide accurate event details, including the event date, location, guest count, and any information necessary for proper setup and service.
By submitting the booking deposit, you acknowledge and agree to these Event Terms & Conditions.

Questions about any of this before you book? Email cremaavenue@gmail.com and we'll talk it through.